Consultancy and Implementation services of Sales tools
"The future belongs to those who embrace technology, not those who fear it."
CRM Consulting and Implementation Services
CRM, or Customer Relationship Management, is crucial for businesses to manage and improve customer interactions. It enables businesses to centralize customer data, streamline processes, and gain data-driven insights into customer behavior and preferences. By providing personalized, relevant customer experiences, businesses can increase customer satisfaction and loyalty and gain a competitive advantage in today's market. Our services include :
-
Comprehend the vision of the company, and current marketing and sales plans.
-
Review and design CRM processes.
-
Carry out a gap analysis.
-
Present proposed changes and obtain approval.
-
Implement changes across processes, personnel, and tools.
-
Track and report progress marketing automation results in CRM
CPaaS implementation (Communication-Platform-as-a- Service)
Omni-channel CPaaS Solutions Powered by AI/ML
CPaaS, or Communication Platform as a Service, is a cloud-based solution allowing businesses to integrate communication capabilities into their applications and workflows easily. Our services include :
-
Gain a clear understanding of the company’s vision, and existing marketing and sales plans.
-
Understand product marketing goals and timelines as well as other communication needs.
-
Design and implement AI/ML-powered CPaaS solutions that can be deployed across multiple channels such as WhatsApp, SMS, email, chatbot, voice, video, and MMS.
-
Ensure the CPaaS solution is properly integrated into the company's production environment.
.png)
CCaaS Implementation (Contact-Centre-as-a-Service)
CCaaS, or Contact Center as a Service, is a cloud-based solution that enables businesses to manage and optimize customer interactions across multiple channels, including voice, email, chat, and social media. Our services include :
-
Our Marketing consultant will gain an understanding of the company's vision, existing marketing and sales plans, and service delivery objectives.
-
Analyze other communication prerequisites and needs.
-
Design and implement a Contact Center as a Service (CCaaS) solution in production.
Implementation of Social Media Marketing Analytics
Social analytics tools are software solutions that enable businesses to collect and analyze data from social media platforms such as Facebook, Twitter, and Instagram. These tools give businesses insights into their audience's behavior, preferences, and sentiment toward their brand, products, and services. Our services include :
-
Understand the company's vision, current marketing and sales plans, and digital marketing delivery objectives.
-
Conduct an environment profiling of the marketing and sales tools being used.
-
Conduct a gap analysis assessment and report on necessary changes.
-
Implement changes to processes, tools, or configuration of new tools.
-
Monitor and report on the results achieved.
.png)
Implementation of Sales Enablement Tools
.png)
-
Comprehend the company's vision and existing marketing and sales plans. Before improving the marketing and sales processes, it's important first to understand the company's overall vision and strategy.
-
Conduct an environment profiling of the marketing and sales tools being used.
-
Conduct a gap analysis assessment and report on necessary improvements.
-
Implement improvements through process changes or configuration of new tools.
-
Monitor and report on the results achieved. This includes tracking metrics such as lead conversion rates, customer retention rates, and revenue growth, and making adjustments as needed to continue to improve marketing and sales effectiveness.